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stephane

The software freezes after the connection window

2022-02-242020-07-20 by stephane

This issue may occur in the following situation:

  • Your Chat history is too heavy,
  • One of the file you’re sharing is corrupted (name too long, name includes a forbiden character…),
  • You’re trying to download a corrupted file.

To fix, this … Plus

Categories Error messages Tags freeze, blocked, crash 6 Comments

Your payment request has been declined.

2024-03-262024-03-26 by stephane

During an attempt to make a payment, you may see your request rejected with the following explanatory message: “Your payment request has been declined by your financial institution”, or “3D Secure refusal for the transaction”.

This message appears when the … Plus

Categories Payment, Error messages Tags Refusal, Rejected, Declined, 3DS, 3D

How to change the software language

2022-02-242021-08-25 by stephane

To change the software language, click on the “Options” Menu.

Select the language in the dropdown menu.

! You must QUIT the software and launch it again to apply your language modification.… Plus

Categories Software use Tags english, translation, language

How to select Direct connection mode

2022-02-242021-06-28 by stephane

From the connection window, click on the burger icon in the top right corner (black lines stacked x3) and select “Options”.

Then click on the “Network” tab and check « Always check that the port is opened ».

– If … Plus

Categories Direct connection & VPN connection Tags direct connection, direct mode

Who can access my shared folders?

2022-02-242020-04-23 by stephane

Your shared folders are only available for the GigaTribe users you have invited in your network.

You may also create a users group to restrict access to a specific folder. For example, no-one but the members of the group ‘Family’ … Plus

Categories General introduction

What are GigaPoints?

2023-07-242023-07-24 by stephane

GigaPoints are a reward system for GigaTribe users: https://gigatribe.com/en/gigapoints

Each user earns GigaPoints when they perform certain actions, such as recruiting a new user, using GigaTribe over time, and more.

GigaPoints can be spent for the benefit of the user … Plus

Categories General introduction Tags Ultimate, gigapoints Leave a comment
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