Disappearing chat messages
If you are using GigaTribe’s version 3.06 or above, your chat messages may disappear.
To correct the problem:
1. Install the latest version of GigaTribe (currently 3.07);
2. Clear your chat history.
… Plus
Error messages
The software freezes after the connection window
This issue may occur in the following situation:
- Your Chat history is too heavy,
- One of the file you’re sharing is corrupted (name too long, name includes a forbiden character…),
- You’re trying to download a corrupted file.
To fix, this … Plus
Invalid user
You don’t know what username you used? Click here
Else, please ensure no blank space is entered before or after typing your username.… Plus
Invalid password
You don’t know what password you used? Click here
Else, please ensure that your Caps Lock is not on when you are typing in your password. GigaTribe’s password is sensible case.… Plus
The servers did not respond
GigaTribe failled to connect to our central servers.
This problem is usully momentary: please retry in a few minutes.
If the problem persists, this is most likely a problem that is caused by a firewall or an antivirus (or any … Plus
Quota Reached
GigaTribe uses either Direct Transfer method or VPN transfer method to exchange files with your contacts.
Every month you can use GigaTribe VPN to download up to 2 Go for free.
If you receive this message, it means that … Plus
The TCP port is already used by another application
Another application prevents GigaTribe from running.
The TCP port number chosen for GigaTribe is already used by another application.
You can modify GigaTribes port number from the menu Options/Network.
You just need to enter another port number.… Plus
The port is closed! A router or your firewall is blocking direct connections
This error message will only be displayed if you’ve ticked the check box “Always check that the port is opened”. This setting should be ticked by tech-savvy users only.
If you’ve ticked the check box, GigaTribe will refuse to connect … Plus