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If the information provided in this FAQ did not helped you, click here to contact us.… Plus
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What use the Ultimate licence?
The Ultimate version offers additional features and services that enhance the of GigaTribe experience.
Here is a list of all the Ultimate features.
On top of that, we’ll answer any question an Ultimate user may have by email.… Plus
How many PCs can I install GigaTribe on with one Ultimate licence?
You can install GigaTribe on as many PCs as you wish, but one user cannot be connected to more than one computer at a time.
Free users use the same software as Ultimate users. The username determines whether the software … Plus
How can I use the Ultimate licence after formatting my hard drive or replacing my computer?
If you format your hard drive or use another PC, you just have to download the GigaTribe software and then connect using your user name. This will automatically enable you to use the Ultimate version of the software.
The Ultimate … Plus
I want to buy an Ultimate licence for a friend, what do I do?
You just have to know the username of a friend to offer them the Ultimate licence.
If you are purchasing the Ultimate licence by credit card.
Start by choosing the username that will upgrade to Ultimate.
As soon as payment … Plus
Can I transfer my Ultimate licence?
Yes, you can.
Contact our team and give us your original information (username + email) as well as the new information (username + email).
For security reasons, please use the same email address.… Plus
What is the difference between “Direct connection” and “VPN connection”?
To exchange files with your contacts, GigaTribe uses either Direct connection or VPN connection.
You may select your connection mode in the Options menu, under the network tab:
Select the Network tab, then check/uncheck the checkbox “Always check that the … Plus
How can I use GigaTribe in direct connection mode?
GigaTribe will run in direct connection mode only if your computer can receive incoming TCP connections from the Internet.
Incoming connections can be blocked at the following levels:
- Router
You must modify your router settings so that your router accepts
How can I use Direct connection on two PCs in my local network?
To use GigaTribe in direct connection mode with two computers of the same local network, you must create two separate users.
Each computers has its own local IP address and will use a distinct TCP port.
Example :
PC1: local … Plus
I was able to Direct connect before, but now I can’t.
If you can’t connect after a GigaTribe update.
GigaTribe has been blocked by a firewall or a router that authorized the previous version.
You may briefly disable your firewall or your router to identify which one is responsible and then … Plus