Invalid user
You don’t know what username you used? Click here
Else, please ensure no blank space is entered before or after typing your username.… Plus
admin
Invalid password
You don’t know what password you used? Click here
Else, please ensure that your Caps Lock is not on when you are typing in your password. GigaTribe’s password is sensible case.… Plus
The servers did not respond
GigaTribe failled to connect to our central servers.
This problem is usully momentary: please retry in a few minutes.
If the problem persists, this is most likely a problem that is caused by a firewall or an antivirus (or any … Plus
Quota Reached
GigaTribe uses either Direct Transfer method or VPN transfer method to exchange files with your contacts.
Every month you can use GigaTribe VPN to download up to 2 Go for free.
If you receive this message, it means that … Plus
The TCP port is already used by another application
Another application prevents GigaTribe from running.
The TCP port number chosen for GigaTribe is already used by another application.
You can modify GigaTribes port number from the menu Options/Network.
You just need to enter another port number.… Plus
The port is closed! A router or your firewall is blocking direct connections
This error message will only be displayed if you’ve ticked the check box “Always check that the port is opened”. This setting should be ticked by tech-savvy users only.
If you’ve ticked the check box, GigaTribe will refuse to connect … Plus
I want to cancel my membership
Go to your profile page and click on the link Cancel Subscription located by the left of the window, under your profile image.… Plus
I can not buy the Ultimate licence
Your Internet Navigator must block our payment page.If this doesn’t work, You should either decrease the safety level (temporarily) or use another Internet Navigator (Internet Explorer, Mozilla Firefox, Google Chrome..).
If the information provided in this FAQ did not helped … Plus
I have just made a wire transfer but my licence has not been activated
When you pay your Ultimate license with a wire transfer, activation is not automatic. You must contact us and precise your GigaTribe username and the name which will appear in your wire transfer.
As soon as we receive your wire, … Plus