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Error messages

Performance issues or freezes with GigaTribe version 3.08

2026-01-162026-01-13 by stephane

Since the release of version 3.08 of GigaTribe, some users have reported performance slowdowns and, in some cases, complete application freezes (“the program is not responding”). The issue may appear gradually over time.

We have been able … Plus

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Linux versions of Gigatribe

2024-04-292024-04-29 by stephane

GigaTribe is available for Linux.

  • If your Linux distribution supports it, use the Debian version titled ‘for Linux (deb)’.
  • If your Linux distribution is not compatible with this version, use the AppImage file labeled ‘for Linux (AppImage)’. The AppImage version
… Plus
Categories Error messages, Software use Tags linux, appimage, debian, Fuse Leave a comment

Connection issue

2023-11-29 by stephane

Generally, when encountering a connection issue, try testing the following two elements:

  1. Is the problem related to your Gigatribe user?
    Create a new test user or utilize a test user that has no contacts then attempt to log in with
… Plus
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Cannot retrieve remote tree

2023-07-212023-07-21 by stephane

This message may appear during the installation of Gigatribe. It indicates that the installer has failed to connect to Gigatribe servers and to retrieve the program components required for installation.

The problem may occur if the installer doesn’t have permission … Plus

Categories Error messages Tags installation, remote tree, install Leave a comment

Disappearing chat messages

2022-02-242021-04-15 by stephane

If you are using GigaTribe’s version 3.06 or above, your chat messages may disappear.

To correct the problem:
1. Install the latest version of GigaTribe (currently 3.07);
2. Clear your chat history.

… Plus

Categories Error messages Tags erase, chat, message, disappear

The software freezes after the connection window

2022-02-242020-07-20 by stephane

This issue may occur in the following situation:

  • Your Chat history is too heavy,
  • One of the file you’re sharing is corrupted (name too long, name includes a forbiden character…),
  • You’re trying to download a corrupted file.

To fix, this … Plus

Categories Error messages Tags blocked, freeze, crash 6 Comments

Your payment request has been declined.

2024-03-262024-03-26 by stephane

During an attempt to make a payment, you may see your request rejected with the following explanatory message: “Your payment request has been declined by your financial institution”, or “3D Secure refusal for the transaction”.

This message appears when the … Plus

Categories Payment, Error messages Tags Declined, 3D, 3DS, Rejected, Refusal

Invalid user

2022-02-242020-04-06 by admin

You don’t know what username you used? Click here
Else, please ensure no blank space is entered before or after typing your username.… Plus

Categories Error messages

Invalid password

2022-02-242020-04-06 by admin

You don’t know what password you used? Click here
Else, please ensure that your Caps Lock is not on when you are typing in your password. GigaTribe’s password is sensible case.… Plus

Categories Error messages

The servers did not respond

2022-02-242020-04-06 by admin

GigaTribe failled to connect to our central servers.
This problem is usully momentary: please retry in a few minutes.

If the problem persists, this is most likely a problem that is caused by a firewall or an antivirus (or any … Plus

Categories Error messages
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